Richard James sold our house, which is great! However, I felt we had to continuously push for activity and, if we hadn't adamantly refused to drop our price because we knew our house was worth what we had marketed it for, they would happily have sold it for £10-20k lower than the price we finally achieved. The team are friendly but we did feel a bit like a number rather than receiving any real service and only seemed to get a positive reception when things were going well for them, rather than when we actually needed them to step up and create activity - the biggest flurry of activity was created by us threatening to leave them for another agency. There didn't seem much interest in why we were selling and helping us with the next steps, all of which was promised as part of the instruction appointment. If you are looking for a quick sale of a fairly generic house in Swindon they will be great but for something a bit out of the ordinary where you want/ need bespoke service there are probably other agencies who would serve you better.