We purchased a property through this estate agent, and it was an awful experience. Prior completion, we were referred to their process completion team/company. AsAp. We don't actually know what they did or do, and from the limited communication, neither did they. The worst was on our scheduled day of completion. Firstly, we were called about releasing the keys to the property we were purchasing. So they got ours and the seller information mixed up. Then we called and told keys would be ready at 2pm. (3 hours after our solicitor advised us they should now be ready) Upon arrival at 2pm, were told the keys weren't ready as the seller was still moving out. So left and went home. Called again and arranged to go back ar 3, and on the second visit 3.15 told again, they were still not available. This could have been avoided with courtesy call to save unnecessary journeys, but they were to busy sitting on social media. When I got home, my partner was on the phone to them, where they told her completely different information, which was incorrect. We finally got all keys to the property at 4.45 after my partner held them to their offer of dropping the keys off. A terrible experience made worse by the lack of communication and contradiction of actions.