I am sure there will be people happy with their services but I did't have a good experience. I was looking at a property that I was very interested to rent and I had called twice within 10 days asking to arrange a viewing. Both times they kept my contact details promising they would get back to me to arrange the viewing. When I called for the third time to ask when they will do the viewings they told me that the house had been already rent. To my question about when the viewings took place they answered that they were just the day before. I had already expressed interest twice until then but noone ever got back to me. In the prospect of seeing and probably securing this property we had already turned down another lovely house and we would possibly turn down more if I hadn't called again. I am very disappointed. Like finding a house in Oxford is not stressful enough , dealing with unreliable agencies makes in a hell.