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EweMove Stratford & Forest Gate

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Cowboys Cowboys making the most of the supply and demand of the market. Turned up at the property to view and speak with Mohammed Ahmed, branch manager at Stratford who didn't want to talk and was clearly just there to keep the door open on the property. Don't trust or go with them, there are plenty of estate agents that are willing to treat customers with enough respect and communication out there. The branch manager at Stratford is the worst consultant I have ever had to deal with. I had to chase him to answer simple questions and it was clear that he only wanted to get the max amount for the landlord, which is fair enough but as a customer, we deserved better treatment. The reviews on trust pilot all look fake. Everyone is entitled to their own opinion and I have been in sales for over 10 years to understand that this is not customer service but just poor customer service.

Reply from agent

Thank you for your feedback. We provided access for you to view the property promptly on the day you enquired on the freehold house. We also provide you with a 2nd viewing for you to help decide and finalise your formal offer. However, chasing us for a response within one hour with 7/8 calls while we are attending appointments and not being able to communicate does not, in our opinion, constitute poor customer service. The property, in particular, was very popular and had several offers. On this occasion, the vendor accepted the higher offer. We're sorry for any disappointment caused, but we must act in accordance with the seller's wishes. We wish you all the best of luck in your property search.

Contact details
Opening hours
Monday-Friday: 00:00 - 00:00 Saturday: 00:00 - 00:00 Sunday: 00:00 - 00:00
Address

Bizniz Point, 44 Broadway Stratford, Stratford & Forest Gate, E15 1XH, London, UK, E15

About

Hello! I'm Mo, Stratford & Forest Gate's local EweMove personal agent. Nice to meet you... I've lived in Forest Gate since 2000, and have worked within the property industry in the area since 2007. I made the move to Stratford and Forest Gate because of the incredibly diverse and friendly people, I visited previously and instantly fell in love with the area. I knew it had to be my home, so I picked myself up and landed here! I haven't looked back since. I've been in the property industry for some years now, so I've seen what makes a great agent and a poor one. I'm a member of the National Association of Estate Agents, which means I've learnt how to perfect my customer service skills, by learning from some of the best in the business. It's helped my understanding and knowledge of property, compliance and regulations to no end too! It might sound cheesy, but my favourite part of the job is making people happy and helping people find their dream homes. It's given me some fantastic memories. I find it genuinely fulfilling and get great sense of job satisfaction from helping people find and move into their dream home. The fact we can be there from start to finish with one point of contact throughout for our customers is how so many people we have helped that have moved within the area became personal friends.

Our team

Mo Ahmed

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
onthemarket
rightmove
Zoopla
Primelocation

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