Good afternoon, Thank you for providing feedback/review on your experience. At Kaybridge Residential, we are committed to providing exceptional customer service and handling offers professionally, as reflected in our numerous 5-star reviews. We regret to learn about your recent encounter. Upon agreeing to your offer, the property was promptly labelled as SSTC across all platforms at your request. Following a successful open-day, multiple offers were submitted, with timely notifications sent to unsuccessful applicants. It is important to recognise that we are legally bound to present all offers to our clients until the exchange of contracts. The ultimate decision regarding the property sale rests entirely with the seller, and our role is to present all offers in the most advantageous light. Following our previous conversation, a previous viewer submitted an increased offer, providing you with the opportunity to revise yours. Regrettably, you opted not to enhance your offer at that time and explicitly conveyed your decision not to do so. Subsequently, when you sought to revise your offer 2 months later, the seller had made considerable progress with the existing buyer and chose to continue with that transaction. It's important to note that within the UK legal system, All buyers are permitted to submit or augment their offers up to the exchange of contracts, provided they have viewed the property previously. It is our commitment and our duty to always operate in accordance with legal requirements and in the best interests of both sellers and buyers. Please be assured that we consistently adhere to legal obligations and act in the best interests of all parties. We wish you the best of luck with your future property search.