We recently had an incredibly disappointing experience with this agency. After viewing a house that was not yet on the market, we made an offer that was accepted, albeit the process felt awkward from the start. Despite this, we proceeded as we truly loved the house.We completed all the necessary paperwork, and the "sold" sign went up, seemingly for us. Our mortgage was approved, and we were patiently waiting for the probate to be completed, which was supposed to take another 30 days. Imagine our shock when, after waiting for a month, we received a call saying the house had been sold to someone else who made a higher bid. In a desperate attempt to secure the home we had already invested so much time and energy into, we submitted an even higher bid. However, no one bothered to contact us with a response—whether it was a yes or no. This lack of communication and disregard for our situation was beyond frustrating, especially after we had already started dreaming about our future in that home and even began planning its architecture.If you're looking to buy a house, I strongly urge you to go to a trusted agency—one that values professionalism, transparency, and respect for their clients. Unfortunately, this agency failed us in all these aspects, and it has left us deeply disappointed.