As a landlord the service

As a landlord the service from this agent is "deplorable". While in the 10 years we have rented to tenants, not once have we had a tenant issue. However, when it comes to the agent, there is a complete and utter lack of professionalism and responsibility. If there is no problems or issues then expect things to run quietly and smoothly, (one would not know the agent exists) yet when a challenge or obstacle appears, expect yourself, i.e. the landlord to be the issue. In brief and it's fully provable.... **They allowed a tenant to check out on their own leaving behind several thousand pounds worth of damage. As an overseas landlord, had we not taken an "unscheduled visit back to the UK" this would never have come to light. ***Having said that, the internal ladies are polite and courteous, it just appears they are not allowed to manage things. Personally speaking I wouldn't want to detract anyone from using or dealing with Belvoir's, yet when it comes to ****, the same could not be said.