Thank you for your feedback. We did explain that we were waiting on contractors supplying invoices for us to be able to confirm to you the costs of the work needed to repaint the bedroom that you had very poorly painted without prior permission, which is a breach of your tenancy agreement. The decor in this room was only 18 months old. The amount the contractor charged is a little over 10% of your whole deposit. The contractor is local, independent, and his prices are in-line with current, local prices. Any deductions are fully in-line with DPS rules, and move out instructions are fully detailed in the move out letter you received on 14th September 2021.