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Belvoir - Stone

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Belvoir - Stone

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1.00 /5

Little interaction from the agent , delt more with landlady . Initial picked the keys up was fine , however keys were missing and when I rang asking about missing keys the manager bonnie was rude and abrupt telling me they were all there . I explained I needed the key to get my sofa in as it was to big to go through the front door , her attitude was , well tuff you will have to wait for the landlady to arrive in a few hours I explained this was not good enough as it was raining and it would ruin the sofa . Bonnie told me to organise a lock smith at my own expense . Luckily the landlady arrive a few minutes later with the key also stating there should be one on the bunch from belvoir . Total jokes and unhelpful .

review by Gavin Beech

Reply from agent

Gavin, given it was March 2013 when you moved into the property, and over 12 months since you left, I was surprised by your comments and the fact you never contacted us to further the issue you felt you had. Clearly the move in was a fraught time, but we were only contracted to find a tenant and set up the tenancy agreement. The landlady was going to manage the property and turned up as arranged with keys to meet you, solving the issue of access. Bonnie is not the office manager, and she was trying to explain the fact to you that we had no keys for that door, but the landlady did. If you thought she was rude, I am sorry, but she only wanted to confirm the landlady was on the way to meet you. More than happy to discuss this further, Adrian Walton, Managing Director Belvoir Stafford and Stone.