From start to finish Paula managed the whole process superbly. She kept me fully informed throughout the process, went above and beyond to ensure my mind was at ease throughout. She was extremely professional and her proactiveness not only meant that I could take a back seat but that completion and exchange was able to take place earlier than I had anticipated. In my opinion she is a credit to Northwood, thank you Paula (I very much look forward to doing business with yourself again in the future).