Hi Mimi I am surprised to read your comments and the rating of 1 star, we have received an enquiry from you which was dealt with in a timely manner, unfortunately the owner of the property accepted an offer and asked for it to be taken off the market, therefore we had to cancel your viewing on the property. We further forwarded details regarding our Lettings services with a copy of our brochure and break down of the various related fees. I would be most grateful if you could email me directly to discuss how we didn’t meet your expectations and we can then assess how we can improve our service. Steven Swann stokeontrent@northwooduk.com