Absolutely shocking they threaten to let themselves in for inspections when we may be out which is highly illegal - they are rude and very very up themselves in every way and manner. Mark especially is the most disgusting rude man we’ve ever come across - apparently he was in the police force - clearly didn’t last long. Left us to light our oven with a match when we had burnt our arms on numberous occasions - literally so happy to be moving from them. So many things I could list - left us with an unsafe front door for months - all they do come and take a picture nothing ever gets sorted! Don’t rent with Northwood!!!! Never felt like our home we lived month the month with the possibility of them coming round or letting themselves in at any moment!!