*Warning* This obviously is my OPINION but one you should consider.. If there were negative stars I would use them for what was an atrocious experience. We rented from this agent a property in shambles that literally had bugs eating the wood. Upon our departure we were charged hundreds of pounds for damage despite only a few months there. It is my very educated opinion that the estate agent does indeed help their landlord clients to the point of taking advantage of renters..i do not know if it is an ongoing situation but I feel that properties that are of lower quality are the ones being used for this operation. I cannot be specific on a review feed yet but its my OPINION that this is possibly an ongoing scam to maximize monies for their clients (which are NOT you the renter). I am not someone who holds a grudge, this is a sincere concern that I personally would never rent or buy from them again.. I know sometimes when you are not wealthy (like me) you tend to have to accept lower standards of housing, but you should not be fooled or used. I truly suggest you look elsewhere because if you do rent a property which is already a wreck, then it's my opinion they will try and charge you for that wreck... We paid a non refundable 200 pound pet fee so not only does the landlord get that (which I was able to live with) but now hundreds of pounds more. And these were for very minute issues such as a blown light bulb in a room or literally about 12 wild weeds in the garden. I put a lot of trust in this company and was devastated because of it. As I stated, just remember, if you are renting, you are not their client, and in my case, my opinion is that I'm just a walking piggy bank.. I'm sure some will dispute this, but I assure you my words are heartfelt. (NOTE OF RESPONSE TO OWNERS RESONSE- THEY ARE ATTEMPTING TO KEEP ME FROM LEAVING THIS REVIEW WHICH IS THEIR RIGHT, HOWEVER I HAVE THE RIGHT TO POST MY. OPINION. I DID NOT USE MY REAL NAME OUT OF FEAR OF RETALIATION (just how I feel) HOWEVER IF GOOGLE TELLS ME TO I WILL HAPPILY COMPLY. THIS HAS ALL BEEN SO UPSETTING AND. I WOULD NOT HAVE PUSHED IF I WAS NOT IN BELIEF OF MY WORDS. I REVIEWED HERE BECAUSE OF A PERSONAL EXPERIENCE THAT HAS LEFT US SO UPSET. THESE WORDS ARE JUST MY OPINION ABOUT THE LOCAL FRANCHISE, I DO NOT KNOW IF THE NATIONAL BRAND OPERATES THE SAME. AS I SAID, THESE ARE MY OPINIONS AND NOT FACT, BUT I CANNOT RECOMMEND YOUR COMPANY AND I DID OF COURSE EXPRESS MY OPINIONS TO THE LOCAL BRANCH. IN AN UPDATE, I WILL SAY 1 POSITIVE, THAT THE LANDLORD AGREED TO RETURN AT LEAST A TINY AMOUNT OF 40 POUNDS TO US WHICH HELPS BUT MY. OPINION STANDS FOR NOW. IF THIS IS REMOVED I WILL SIMPLY REPOST USING MY OTHER ACCOUNT.