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Northwood - Stoke on Trent

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

A cautionary tale indeed. We had our property let through Northwood. Would not recommend them at all. We have 2 rooms where our carpet has been ripped out and replaced by cheap rubbish. In the kitchen the hob and sink need replacing and even though it states quite clearly in the contract that the oven should be left clean ours is so filthy we will have to get professionals in to clean it. During the period the property was let we were so disgusted by the deterioration of the decor that we paid to have the rooms redecorated only to discover that the rooms have just had lining paper put up, no paint and the job is so poor that it hasn’t even be stuck down properly. BUT the worse thing has been to discover that cable tv has been fitted. We have 2 large cable dishes attached to the back of our property along with miles of cables. Holes have been drilled into the property To enable metres of cable to be put through. In the bedroom a hole has even been drilled through the side of the fitted wardrobe to put cable through. This cannot be repaired. Really I would like to have given no stars.

Reply from agent

In January 2018 the property was handed back to your husband at which point it was agreed that the property was returned in good order and the handback signed that he was happy with the condition that Northwood have returned the property. We did at that point offer to discuss any issues that you may have on your return but have had no communication since the hand back of the property. We are sorry you felt it necessary to write your comments however we feel these to be very harsh and do not reflect the return of your property, there will always be wear and tear over a five and a half year let. Works were completed with your approval and most of which were inspected mid term by yourselves August 2015. As part of our service the issue with the paper lifting was reported 1 November 2017 following our routine property inspection. Unfortunately in this instance we can only disagree with this review. If you do wish to discuss this further then we would be pleased to receive your call.

Contact details
Sales Phone:

01782 636100

Opening hours
Monday-Friday: 09:30 - 17:30 Saturday: 09:30 - 12:30
Address

333 Hartshill Road, Stoke on Trent, ST4 7NR, UK

Our team

Stoke on Trent Office

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