We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy & you agree to the site's terms & condition

Northwood - Stoke on Trent

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

I rented a property from this company for three years, I thought they were a good company until I was moving out. The lady that spoke to me dealing with the viewings was rude whilst speaking to Me over the phone and very pushy about viewings done on the property whilst I was still living there as a tenant has rights to say no. I got in contact with them about handing my notice in but did not get a response for a while and every time I phoned no one seemed to know anything about the property I rented. Every time you phone this company no one seems to know anything about the property and saying people will phone me back and don’t. Then this company tried to say I had left the property dirty when I did not just because they do not want to give deposit money back bringing up “cobwebs” around a boiler. I have contacted them over ten times about deposit money and still not been contacted over this. I am also owed a weeks rent I had over paid before leaving I’m still waiting for this also. This company is only interested in people’s money and no one seems to have a clue what’s going on within the company. I am disgusted and sad about how I’ve been treated via the moving out process, for three years I never once missed a rental payment now when I have come to move out they don’t want to give any money back or money I am owed. I will file a full complaint to the director of the company and going through this process now. This review is to make people aware of the experience I have shared with Northwoods and people will be aware once they move out. I will never be renting again from this company and have gone with a much better one.

Reply from agent

Emily, thank you for taking the time to write this review, we find ourselves in the unfortunate position where we have no alternative but to refute your review, our recollection is very different to the one written. Emails have been responded to in a timely manner. The property was left in a poor condition at check out, photographic evidence from the check-in inventory as signed by yourself with corresponding images from the check out show clearly there being a number of issues including but not limited to: stain to the carpet, the landlord was left with items in cupboards which were clearly not on the inventory, areas of cleaning have been required and damage to the property. This is currently ongoing and quotes are being generated to rectify the issues and will be apportioned subject to wear and tear. You have a direct point of contact in the office who is dealing with this matter. If you do wish to generate a complaint then please feel free to do so, any complaint will be investigated in full as per our complaints procedure.

Contact details
Sales Phone:

01782 636100

Opening hours
Monday-Friday: 09:30 - 17:30 Saturday: 09:30 - 12:30
Address

333 Hartshill Road, Stoke on Trent, ST4 7NR, UK

Our team

Stoke on Trent Office

No memberships information available

No marketing information available

No memberships information available

No marketing information available