We feel this does not represent the facts of this check out, we conducted a pre-tenancy inventory which was signed by you at your check-in meeting at the property and have subsequently conducted a check out inspection of the property. The property had not been cleaned to a level that the property was handed over and window keys had been lost during the tenancy, photographic evidence is available regarding the cleanliness of the returned property which clearly shows that the property was not returned in a better state as you suggest. You have only been charged for the clean and the replacement keys, any over payment of rent due to the Standing Order not being cancelled by yourself has been credited back to your account in a timely manner. The balance of deposit has further been promptly returned to you. I feel that the team at Northwood have acted professionally throughout. If you wish to discuss this further then please feel free to contact us directly: stokeontrent@northwooduk.com or (01782) 636100