Absolute waste of time, they nice to your face and while theyre getting rent money from you, the minute you leave one of their properties is when the problems begin. We found a property with another agent so we gave belvoir the required notice, when we left the property we handed in the keys a few days earlier than expected. We left the property in a better condition than it was when we first moved in, but the landlord decided to take a deduction from our deposit for nails left in the walls where we had pictures hanging, this is totally wrong as we spent thounsdands doing the property up while we were living there, now they have had a new tenant move in who is on benefits and has 3 dogs and calls for ambulances every night. Lets hope she loses her deposit when she moves out. To anyone wanting to rent from these avoid at all costs they are robbing b******s
Reply from agent
Dear Mr Walley, so lovely to hear your kind words. It's not common to hear good reviews from tenants as we as lettings agents have to follow all laws and regulations and stick with the terms of tenancy agreements to protect the landlord's house. Often, some tenants are unhappy when we do our jobs. We try to be fair and professional to everyone, so it's really really nice to read a positive review. My staff are absolutely delighted.
Amendment (further to your changing of review)
Dear Mr Walley, a decision to deduct from a tenant’s deposit is a landlord’s decision, not an agent’s decision. Our staff have always been polite and helpful to you, as you praised them in a 5 star google review years ago. It’s a shame you wish to tarnish our reputation when there is a fair and just system with the Deposit Protection Service, where their independent adjudicators decide whether what the landlord wants to deduct is fair and allowed. If the DPS award the deduction, that means the landlord is entitled to the money, meaning the house was not better when you left. If the DPS reject the claim, then you are right and the landlord isn’t entitled to the money. We are under a contractual obligation with the landlord (who is our client) to follow their instructions regarding submitting a deposit deduction claim. We have no right nor means to deduct your money ourselves. You make out as though we have some sort of personal interest in your money, and are two faced about it. That’s not true. We apply all laws fairly for landlords and tenants. You will have received by email full instructions on how to dispute a claim and go to the DPS adjudication, which is completely free for you. The DPS decides what to do with the deposit, not us. Please read guidance on this and follow the procedure. We only follow procedure and facilitate both landlords and tenants through the process, for a just outcome. One party will inevitably be unhappy and it’s a pity you are choosing to shoot the messenger. If you don’t understand your tenants rights, kindly seek advice from the Citizens Advice Bureau, the DPS website or contact our Property Manager for guidance through the deposit deduction process.
