Message for parents considering using this company for student lets in stoke on Trent, avoid! This company did not respond to any requests for repairs whilst my sons were in the property or ignored requests for considerable time. The tenancy ended and then they did not return the deposit leaving it til the last day (7weeks later) before they would be forced to return the deposit under the tenancy deposit scheme to then inform that they were keeping £1000 of the deposit. What a scam organisation this is.