Kayley Cooper, Property Manager at the Nicholas Humphreys branch in Stoke-on-Trent, is an absolute star! She navigated a tricky tenancy situation with effortless professionalism and genuine care. Despite her busy schedule, she kept us informed at each step, proactively following up to ensure every detail was addressed quickly and clearly. Her warm and friendly communication transformed what could have been a stressful process into a smooth and reassuring experience. I couldn’t be happier with the support she provided—she truly goes above and beyond. Highly recommended!