Would leave zero stars if possible, awful company to deal with (especially the branch in Hanley) they will just rob you blind. Kiss goodbye to any sort of deposit you give them. Even when they tell you everything is ok with the property face to face, a keyboard warrior will come after you 2 weeks later and tell you it's not. If you choose to tell them you have an issue with the property they will ignore you. Worst decision of my life using them. Good luck to anyone who has the pleasure of dealing with them.