Having chosen Belvoir Stirling as agents to let our flat, they were happy to take the monthly "management fee", but did little to earn it. After making a formal complaint to them, which they failed to respond effectively to, I reported them to The Property Ombudsman (TPOS) who, after their investigation found entirely in our favour and awarded us £1200 in compensation for failing to comply with the letting agents Code of Practice, which they are legally obliged to follow, and gave them 28 days to pay. No surprise, but they failed to make the payment. TPOS then gave them a reminder and a further 3 days to comply, which they again failed to do. It was not until the 3rd reminder that they actually made payment. Throughout this process, Belvoir Stirling refused to engage in the TPOS investigation (their own regulatory body) and have refused to provide us with information & correspondence when instructed to do so by TPOS. They have treated the whole process, TPOS and ourselves with utter contempt. DO NOT USE THEM