Extremely disappointing experience with Stoneridge Estate Agents. From start to finish, there was a clear lack of professionalism, urgency, and basic sales progression. We consistently felt that the process was being handled in favour of the buyer, with little regard for us as the sellers. Communication was poor throughout. Emails marked as urgent were not responded to in a timely manner, and updates were vague or lacking altogether. At a critical stage in the transaction, we were left chasing for information that should have been proactively managed by the agent. Most concerning was the failure to properly progress the sale. Key actions, such as chasing solicitors and moving outstanding enquiries forward, were not carried out with the level of urgency expected. This caused unnecessary delays and added significant stress. The buyer’s survey and subsequent renegotiation were also allowed to happen very late in the process, creating avoidable disruption. This should have been addressed much earlier and managed far more effectively. Overall, the handling of this sale was poor and ultimately led to us losing confidence and withdrawing completely. We would not recommend.