When you spend more time managing a property manager than you would managing the property there is something wrong. Ellis & Co's management of our property has been appalling. Staff change frequently and there is no continuity. Often we are not even informed when the property manager changes. Problems fall between the cracks and get worse before they are dealt with, creating more cost. Worse still, they take no responsibility whatsoever for their failings and lack of service. The Manager can't even be bothered to arrange a time to call and discuss the problems, delegating to someone else to send a terse and aggressive email effectively burying their head in the sand and refusing to deal with the problem as they are too busy. I would be ashamed to be associated with this company. Find one that cares.