Been a great experience staying at Harrow and would like to thank Rana and Marta from Ellis & Co for all the support provided during move in and move out. All issues were resolved at the time of move in. Appreciate their professional attitude and looking into the issues for resolution.

With many thanks to Howard and Amar for making the sale of my mum’s flat relatively easy. It took a while but they helped out when needed and got it over the line for us. Good service

Good support and response! Specifically Amar is an excellent agent. He is knowledgeable, responsive, and always very helpful throughout the process. I highly recommend him!

Many thanks to Ray and Kevin! We wanted to take a moment to express our sincere gratitude for your service. Thank you very much! Ken & May

Great service and looked after very well up to the day my tennent moved in to rent my property. Defiantly advise to go with Ellis and Co and ask for Priya shes amazing.

We did not had a great experience with their lettings and property management functions. Though they were thorough with inventory certain basic wear and tears should have been managed by them instead of pushing on the tenants. Overall, the property management team did not address any of the concerns through out the tenure leaving unpleasant experience.

Worst estate agents in Stanmore. They are full of lies. Please do not do any business with Stanmore branch

Renting properties to clear fraudsters. Who then rent the said properties to 20 people causing overcrowding and danger. When informed I was rudely ignored. This has now been reported to Council.

The worst estate agent branch and company I've dealt with in my entire life. The staff get confused over the availability of advertised properties, promise to contact you back and never do, tell you that they'll get you in for viewings which never happening - the list goes on. I've used many estate and lettings agents in my life and I can personally say that none have ever come as close to the dreadful experience I've received whilst interacting with Ellis & Co, specifically their Stanmore branch but also their company as a whole. My experience entails the fact they'd listed properties on Zoopla (a third-party) and one of the adverts advised '14 units available'. They appeared of interest and so I immediately sent an email enquiry and further to that completed their eligibility questionnaire. Once I'd done this, I waited to hear back, two days passed and I'd heard nothing so I got in touch. I was advised 'we are very busy and get 200-300 enquiries a day' so I requested a call-back. Never happened so I got back in touch on Friday and they promised another, it never happened. I then called a further 7 times over the next fortnight and was promised 6 call-backs (none ever happened). The different people I spoke to sometimes claimed all the flats had been let, meanwhile others claimed there were some different ones available. The staff were extremely confused and for the simple job of confirming availability, couldn't even get that right.... Appalling experience, I'd discourage all from using the branch. Whilst the staff aren't rude, they fail to really help their customers and used a variety of 'excuses' with me, quoting things like: 'we get 200-300 enquiries a day' to 'we get 50-60 enquiries a day' to 'we are in Stanmore so don't go to the other side of London often' (why take on business there then?) and then various other excuses, rather than apologising for their poor service. To conclude, I happily took my business elsewhere and can safely say I'd avoid any property letting/purchase enquiries going anywhere near this firm. They've let me down and I'm sure I am not the first, just false promises and poor customer service. Nearly three weeks on not even sorted a viewing with them, they also leave adverts online for properties which aren't even available, or maybe they are? You decide....