Simply flawless service from everyone at Belvoir Stafford. I initially rented my property through Goodchilds in Stafford. As they were taken over from Belvoir Wolverhampton, the Goodchilds Stafford branch closed and my property was taken over by Goodchilds in Rugeley but managed by Belvoir Wolverhampton. As it became apparent it was a recipe for disaster. No regular inspections were carried out and now that my tenant moved out, both Goodchilds and Belvoir Wolverhampton are denying any knowledge of the property. As a result, my old tenant cannot get his deposit back and I haven’t been given any payment for works required on the house as he moved out. Naturally, they don’t reply to e-mails and all phone calls have proved fruitless. On the bright side, I came in contact with staff at Belvoir Stafford. Literally the day before I was due to deploy for 4 months Adrian, the agency manager Adrian, booked me in for a chat (on his day off!) to see if there was anything he could do to help. Without any pressure, he explained what services he could provide and it became apparent that both Goodchilds and Belvoir Wolverhampton had failed in many areas within the agreement I had with them...too many to list to be honest! Following a really informative conversation with Adrian, my wife and I agreed to allow Belvoir Stafford to start looking after our property. This turned out to be the best decision we could have made. The house was put on the market straight away, they contacted my current tenant to gain access to the property in order to assess if any works were required. Within a couple of weeks, they gave us a list of jobs which would allow the property to be more competitive on the letting market, they provided us with competitive quotes and as we accepted them, they got them all completed within a week, a few days ahead of schedule! They booked at least twenty viewing within about two weeks and we now have a new tenant moving in a few days. In addition, they gave their time to listen to my wife’s concerns as she carried on struggling with Goodchilds and Wolverhampton Belvoir. They offered her advice and moral support throughout when they were not obliged to. It was of great relief for myself as I am currently working away and had to leave my wife to deal with it all. I would wholeheartedly recommend Belvoir Stafford to everyone letting a property in the area and please don’t be confused, they have nothing to do with Belvoir Wolverhampton or Goodchilds. Finally, I take this opportunity to pass my genuine thanks to Adrian, Carol, Sandra and Susan. They delivered much more than they promised and nowadays it is refreshing to see a team so genuinely dedicated to customer satisfaction!