The house I loved was with Fraser and Wheeler who I wasn’t really aware of even though I have lived in Exeter for many years. The customer experience was exceptional, my main contact was Chris Parkes but the whole team were always friendly, helpful and efficient. I saw the house last November (2020) and agreed to purchase but the owners had yet to find a house they wanted to buy, which took 6 months and during that time Chris would keep in touch. Fortunately, the owners found a house in the middle of April and it was all systems go as both parties wished to complete by the end of June in order to benefit from the stamp duty holiday. It almost went to the wire but during the week before when things became quite fraught as we were outstanding some important information and couldn’t exchange/complete without it. I enlisted the help of Chris as a quicker route to the vendor who in turn could chase his solicitor. When a couple of issues arose, Chris remained very professionally and kept things calm and helped to resolve them. I had previously sold my house through one of the 'perceived' leading Exeter agents, but felt very let down by their lack of professionalism, service and honesty plus they failed to follow through on the promises they had made in order to secure the contract to market my property which was all very disappointing, I would never use them again. But I would definietly have no hesitation in using Fraser and Wheeler when I come to sell this house at some future date and would encourage anyone else to use Fraser and Wheeler as they provided a great service and a positive experience. Thank you to everyone at the Exeter branch and especially Chris Parkes!PositiveResponsiveness, Quality, Professionalism