Dan and Lauren are an excellent team, very professional and very helpful. They followed up on everything and everyone while the home was on the market, kept me informed of what was happening at all times, and generally held my hand while I was out of the country during the home sale. They provided good advice and excellent service. They definitely deserve five-stars!

I have recently left a flat that I was renting through whitegates, to buy my first property and they have made the whole process of leaving so easy and stress free. Dan Proctor dealt with the process and he was friendly and professional couldn't have asked for a better service. Highly recommended to anyone renting or buying

We approached Whitegates to market a 2 bed flat that we had available in St. Annes. The flat had been to let through another local agent for 3 months without any interest, but within 30 days of the place being photographed a new tenant has been found, credit & reference checked and moved in. Dan and Lauren have been absolutely fantastic from the start, nothing is too much trouble for them, and they go the extra mile to make sure we've been kept up to date at every stage of the process. I wouldn't hesitate to recommend them to anyone looking for an estate agent!

I have been most impressed with Whitegates, St. Annes, particularly with Dan Proctor. He has kept us informed at every step relating to the letting out of our house in Lytham. Definitely gone over and above what we have previously experienced with other Estate Agents. I would highly recommend to anyone thinking of letting out a property.

Phone lines are continually busy..although On the whole a Good service.

Had a few problems initially but been pleasant and professional since.

Still yet to receive any positive interactions from this company. I've received nothing but poor manners, very little help and unprofessional attitudes. I always have to go to my landlord for help as this lot don't help with any issues regarding the property, very, very slow. Emergency contact number for any immediate situations doesn't work. I've had previous agents mess me about and demand negative reviews on here to be taken down before any help has been offered. I'd seriously avoid this estate agents. I'm gutted my landlord uses them as I have to contact them from time to time.

Possibly the most bizarre experience I've ever had with a lettings agent. I phoned to enquire about 2 properties to let and secured viewings for each on different days. The first viewing time rolls around and nobody shows up, I wait for half an hour after the viewing slot and try to call the office multiple times but was on hold for ages. I thought "fair enough, sometimes mistakes are made" and that I'd just call them in the morning to rearrange. I had my second viewing the next morning that went totally fine and subsequently managed to get hold of someone from the office. As soon as I'd begun to explain who I was and what the situation was they abruptly put the phone down on me mid sentence... Totally bizarre behaviour, it seemed like the woman on the phone realised who I was and just decided she couldn't be bothered dealing with me, especially considering I got no call back, no response to my emails or voicemails. I just wanted to view a flat so to be met with at best ignorance and at worst blatant unprofessional behaviour was a little bit jarring. I sincerely hope this is just a big misunderstanding and will edit my review if it's put right but until then. I'd say avoid unless you want to waste two days trying to book a viewing only to have the phone put down on you for no apparent reason. 🤷

Not sure what these people do; if they ever ring me back after logging a problem at my parents rented property I’ll let you know!

The most appalling agent I have ever had the misfortune to deal with. I rented a flat from them for two years. I was left with a door, my only access to the property, which did not lock. I am in my 70s and live alone. They put me as well as my possessions at risk of harm and theft. When I tried to explain the situation I was mocked and ridiculed in the street. The manager would not accept or return my phone calls. I was forced to move my bed out of the minuscule bedroom and into the living area for half of the year due to cold and damp which was never rectified. The last straw was when the abusive member of the staff phoned me and again was insulting. Enough is enough! Eventually I was done with them; or so I thought; but now I am trying to get my deposit back but they are just giving me the run around. I have learned that personal information, which incidentally is untrue, has been passed on to others. They are refusing to give me the owner’s contact details (which he actually gave me when he first took over the property, but sadly I got rid of when I left) which they say they are not allowed to pass on. This is wholly untrue. The law states that I have a right to this information and therefore they are in breach of the law if they withhold it. From my personal experience I have found that they have no respect for their tenant, the law, the truth, or the properties they manage. I did, with difficulty access the owner’s email address and have appealed to him to intervene thinking that he would want to protect the reputation of his business (if it is not already too late). The time that has passed since I contacted him is more than enough for him to have returned my deposit and dealt with his unprofessional personnel. I know flats are increasingly difficult to find and Martin and Co seem to have more than their fare share of those advertised, but if you can rent through ANY OTHER agent I would very strongly advise you to do so. Needless to say I will not let the matter of my deposit rest until I get it back; no matter how long it takes!