Had a few problems initially but been pleasant and professional since.

Still yet to receive any positive interactions from this company. I've received nothing but poor manners, very little help and unprofessional attitudes. I always have to go to my landlord for help as this lot don't help with any issues regarding the property, very, very slow. Emergency contact number for any immediate situations doesn't work. I've had previous agents mess me about and demand negative reviews on here to be taken down before any help has been offered. I'd seriously avoid this estate agents. I'm gutted my landlord uses them as I have to contact them from time to time.

Possibly the most bizarre experience I've ever had with a lettings agent. I phoned to enquire about 2 properties to let and secured viewings for each on different days. The first viewing time rolls around and nobody shows up, I wait for half an hour after the viewing slot and try to call the office multiple times but was on hold for ages. I thought "fair enough, sometimes mistakes are made" and that I'd just call them in the morning to rearrange. I had my second viewing the next morning that went totally fine and subsequently managed to get hold of someone from the office. As soon as I'd begun to explain who I was and what the situation was they abruptly put the phone down on me mid sentence... Totally bizarre behaviour, it seemed like the woman on the phone realised who I was and just decided she couldn't be bothered dealing with me, especially considering I got no call back, no response to my emails or voicemails. I just wanted to view a flat so to be met with at best ignorance and at worst blatant unprofessional behaviour was a little bit jarring. I sincerely hope this is just a big misunderstanding and will edit my review if it's put right but until then. I'd say avoid unless you want to waste two days trying to book a viewing only to have the phone put down on you for no apparent reason. 🤷

Not sure what these people do; if they ever ring me back after logging a problem at my parents rented property I’ll let you know!

The most appalling agent I have ever had the misfortune to deal with. I rented a flat from them for two years. I was left with a door, my only access to the property, which did not lock. I am in my 70s and live alone. They put me as well as my possessions at risk of harm and theft. When I tried to explain the situation I was mocked and ridiculed in the street. The manager would not accept or return my phone calls. I was forced to move my bed out of the minuscule bedroom and into the living area for half of the year due to cold and damp which was never rectified. The last straw was when the abusive member of the staff phoned me and again was insulting. Enough is enough! Eventually I was done with them; or so I thought; but now I am trying to get my deposit back but they are just giving me the run around. I have learned that personal information, which incidentally is untrue, has been passed on to others. They are refusing to give me the owner’s contact details (which he actually gave me when he first took over the property, but sadly I got rid of when I left) which they say they are not allowed to pass on. This is wholly untrue. The law states that I have a right to this information and therefore they are in breach of the law if they withhold it. From my personal experience I have found that they have no respect for their tenant, the law, the truth, or the properties they manage. I did, with difficulty access the owner’s email address and have appealed to him to intervene thinking that he would want to protect the reputation of his business (if it is not already too late). The time that has passed since I contacted him is more than enough for him to have returned my deposit and dealt with his unprofessional personnel. I know flats are increasingly difficult to find and Martin and Co seem to have more than their fare share of those advertised, but if you can rent through ANY OTHER agent I would very strongly advise you to do so. Needless to say I will not let the matter of my deposit rest until I get it back; no matter how long it takes!

It's been weeks (update: over a year now) since I've had problems that needed fixing, one of which they claimed would be done May 1st 2022. It's now July 27th so do the math. They're so lax you'd think they were on holiday without a care in the world about servicing their customers. It's like they expect YOU to chase them up for problems they created. The ceiling was one of many documented issues they never fixed after claiming it would be before May 1st 2022. This extends to heating, door locks, and beyond like water dripping from the ceiling (watch the video).

I rented a property from these and left in august 2023, its now march2024, and martin and co are still claiming rent payments from the DWP. COMPANIES LIKE THIS SHOULD BE INVESTIGATED FOR FRAUD

I recently rented a property and had some issues when moving in. * The key I was given for the property didn't work. It hadn't been checked and nobody came to show me into the property. * I wasn't given a key for the bin / meter room so I couldn't set up the water bill. I emailed about it and got no reply after 10 days. I emailed again and got told it would be sorted out but nobody came after 4 days. In the end I had to go to the office myself and the keys were there all along. * I asked for details about the electricity so that I could set it up in my name. The first message I sent wasn't replied to. Then I was given the wrong company for the supplier which I wasted a month chasing up. I still haven't got everything set up after a month when it could all have been sorted in 10 minutes. It's been extremely depressing when it could have been a trouble free and positive experience if the agent had been proactive. I wouldn't usually give such a negative rating but there are 14 5-star reviews for a different company called Whitegates so it seemed reasonable to share my experience.

Do not go with this letting agent, absolute shocking. I have mould and damp all over my bathroom and bedroom. Can't even wash as shower is unusable, got paint falling of walls in kitchen. They don't do anything apart from sit in office twiddling there thumbs. Stay away from these at all costs. Put a review on before about them got asked by staff to take it of. Not this time. Find another place do not go with this company

A disgusting way to treat a new mum! My daughter gave birth to twins in February and I think the stress she has been put under due to incompetence of Martin & Co St Annes is disgusting. In short, she has been reporting damaged pipes at her rented property which is managed by Martin & Co which cause her garden to flood on a daily basis since the start of January. We have lost count of the amount of times we had follow up this repair to no avail. On Saturday the whole drain fell from the wall leaving a gaping hole and no way of drawing her bath, sink, washing machine. Her neighbour is understandably concerned about the water seeping in to his garden, which is loading more stress on to her and still no sign of a repair man. I am absolutely astounded and furious that my daughter has been caused so much unnecessary trauma at an already stressful time in her life and let’s not think what could have happened if my grandsons were outside in their pram when the whole cast iron pipe fell. The staff at this branch have no taken any responsibility, Jack, Caitlin and Jenna have all dealt with my daughter regarding this issue and not one person has tak en the initiative or the responsibility to sort this for her.