Extremely unprofessional, highly recommend to avoid using this one. They provide misleading information about the property and caused us extreme inconvenience and money loss.

TLDR: Agent misled us on the phone about the property allowing pets, and messed up the time of the viewing which led to wasting around 3-4 hours of our weekend and some more for our family members. I’d rather set a tent up in a nearby park than deal with these people again, at least I know what I’m getting. My partner and I were looking for a pet friendly property in the surrounding areas, and due to the nature of our work we had to get assistance from some family members in calling up agents and confirming whether the properties allowed pets. We found a property we didn’t mind the look of and got one of our family to call up, ask about pets and depending on the answer arrange a viewing. On this call the agent was made aware that we had 2 pets, and promptly and enthusiastically confirmed that pets were allowed in the property and it would not be a problem. They had also mentioned that there was another couple with pets viewing the property so naturally we thought this might be the one. Upon this information we booked a viewing which the agent confirmed was at 1:40 on the weekend and were chuffed with this, however prior to this we received text confirmation that the viewing was at 11:40. Weird, we thought, but then made the plan to arrive in st albans slightly early, go for some breakfast, and then view the property. On the morning of the viewing, we arrived in st albans and on the way to our breakfast spot we got a call from the estate agents. The agent then told us that it was actually 1:40 and that they had made a mistake sending the message in the morning. This naturally annoyed us as we were already in the town at ~10am and had to spend the rest of the day finding things to do. We decided to stick with the viewing time due to the difficulty in finding pet friendly properties, but ended up heading to the property early as we had difficulty in finding things to do without making the plans for that. Upon arriving at the property and to the person’s credit - they allowed us to come in early and were apologetic of the mistake in the scheduling. We viewed the property and it was pretty nice - new, clean and a decent amount of space (although this has nothing to do with the agents themselves). Just before leaving my partner asked the lady who was showing us around to confirm that pets were allowed and as soon as we mentioned that she looked flabbergasted, and gave us the answer that she doesn’t have the information to hand and that we should (again) call the agents to confirm this. We got back in the car and lo and behold - the agent now confirmed that this property was 100% NOT pet friendly. Credit to the lady showing us around in all honesty, but overall an absolute waste of effort, time and unnecessary stress that could have all been avoided if the people in the office were honest with us. Just hope that other couple cancelled before being disappointed like we were.

Time wasters. Agree appointments for viewing and pull out 40 minutes before

Very poor communication with the agent. I was trying to get everything in order before going away but no one would do anything. I was ready to pay and sign everything so that I could enjoy a week off before a stressful move. But that was wishful thinking. As soon as I flew out I was bombarded with emails requesting paperwork to be signed, etc... On top of that I was told the carpet of the new property didn't need professional cleaning as it was new, surprise surprise, the day we moved in we found out not only that the carpet wasn't new but that the previous owner had a cat. The stench was and still is unbearable not to mention my partner is allergic to cats. I now need to fork out more money to change the carpet in a house that is not mine. Very disappointed with this agency, it's been a constant let down from start to finish. I'll never use them again that's for sure.

If you are a landlord who wants to avoid prolonged void period and rent out your property at a reasonable price, this estate agent is definitely not the one for you. They simply don’t care. Unprofessional and inefficient. Avoid at all costs.

Had a viewing for a property in St Albans, the agent Lenka(Lettings negotiator) who was supposed to show us the property came late, I had to call agency to check where is she. She was completely clueless about the property, she was not even aware of the asking rent, if the the furniture was staying or going. After viewing I showed interest in putting the deposit, she told me that she has others viewings as well. I told her that I'll offer more than other offers she'll receive. She called next day and told me that the furniture is staying and they have an offer more than mine, but my income was more than theirs and that I'll probably get it. After the weekend she emailed me that the landlord has accepted other offer, she didn't gave me any reason, I asked her what the reason of rejection but she didn't gave any answers to which I believe I have been discriminated. Completely disappointing experience.

Spoke to Tariq says he’s the office manager. The Gentleman has no phone manner or empathy towards clients. His was very harsh and abrupt. When explaining dual applicant having had a stroke former MP. She showed no regard for the person or their previous experience. He then went on to shout saying he did not need to give he’s full name. As I tried to give brief examples of job role he cut me off and said he didn’t need to know. If he had looked at the name he would have had a clue to what food production engineer stood for. Please handle these agents with caution. To say the least. Will be contacting trading standards.

Amateurs! no one follows up, they take a million of personal details about you that they don't actually need and don't follow up when you ask specific questions after house viewings- not professional, would not trust these guys one bit. Go elsewhere, plenty more estate agents more interested in your custom.NegativeResponsiveness, Professionalism