TLDR: Agent misled us on the phone about the property allowing pets, and messed up the time of the viewing which led to wasting around 3-4 hours of our weekend and some more for our family members. I’d rather set a tent up in a nearby park than deal with these people again, at least I know what I’m getting. My partner and I were looking for a pet friendly property in the surrounding areas, and due to the nature of our work we had to get assistance from some family members in calling up agents and confirming whether the properties allowed pets. We found a property we didn’t mind the look of and got one of our family to call up, ask about pets and depending on the answer arrange a viewing. On this call the agent was made aware that we had 2 pets, and promptly and enthusiastically confirmed that pets were allowed in the property and it would not be a problem. They had also mentioned that there was another couple with pets viewing the property so naturally we thought this might be the one. Upon this information we booked a viewing which the agent confirmed was at 1:40 on the weekend and were chuffed with this, however prior to this we received text confirmation that the viewing was at 11:40. Weird, we thought, but then made the plan to arrive in st albans slightly early, go for some breakfast, and then view the property. On the morning of the viewing, we arrived in st albans and on the way to our breakfast spot we got a call from the estate agents. The agent then told us that it was actually 1:40 and that they had made a mistake sending the message in the morning. This naturally annoyed us as we were already in the town at ~10am and had to spend the rest of the day finding things to do. We decided to stick with the viewing time due to the difficulty in finding pet friendly properties, but ended up heading to the property early as we had difficulty in finding things to do without making the plans for that. Upon arriving at the property and to the person’s credit - they allowed us to come in early and were apologetic of the mistake in the scheduling. We viewed the property and it was pretty nice - new, clean and a decent amount of space (although this has nothing to do with the agents themselves). Just before leaving my partner asked the lady who was showing us around to confirm that pets were allowed and as soon as we mentioned that she looked flabbergasted, and gave us the answer that she doesn’t have the information to hand and that we should (again) call the agents to confirm this. We got back in the car and lo and behold - the agent now confirmed that this property was 100% NOT pet friendly. Credit to the lady showing us around in all honesty, but overall an absolute waste of effort, time and unnecessary stress that could have all been avoided if the people in the office were honest with us. Just hope that other couple cancelled before being disappointed like we were.