We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy & you agree to the site's terms & condition

Parkers Spencers Wood

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
2.00 /5

Just sold our property with Parkers - Would never use them again and would not recommend them. The communication early on was good, we had good communication regarding viewings. However, post offer acceptance and in the crucial part of the sale cycle, communication was very poor and they were incredibly hard to contact or speak to. We found them always unavailable, they never return calls and take all day to get back to you (if at all), so you end up wasting another day! They don't have a sales progressor, so when you are in the final and stressful part of the sale, it is incredibly frustrating that the agents are too busy to speak to you, or always "out of office". They definitely don't go above and beyond like the other estate agent we dealt with. We were the paying clients, yet it felt like everything was way too much hassle for them. They are an extremely disorganised business and do not have their clients best interests at heart. We were made to feel like they didn't care about our sale and we weren't a priority to anyone there. Your house will sell itself to the right person on Rightmove, I would strongly recommend going with an estate agent with a good sales progressor and communication throughout - Something Parkers very much lack!

Reply from agent

Dear Amy I have now been able to discover what has happened and firstly accept my apologies on not knowing who you were originally. I can see that we sold your partners property in Shinfield and another agent sold your property in Emmer Green. I would like to confirm that the person who was dealing with the sale for your partner was let go by myself in September due to poor performance, there were several factors and properties involved in this decision but ultimately it was something we needed to act on and quickly. Your partners sale was one of those that we were not happy how things were being dealt with. As one of the owners of the Spencers Wood Office. I pride myself on ensuring that our team members do communicate with vendors and buyers alike and provide great service. I now understand from the notes here that you rang in looking for advice on your own Sale in Emmer Green and were told that we couldn’t assist. Whilst of course we had nothing to do with your personal sale we still should have been in a position to assist you where we could so please accept my apologies. Whilst I would have appreciated that you came direct to me with your grievances before your review so that I could have dealt with things sooner. I do understand how you were feeling . Please leave your review on google as I would like people to know that nobody is perfect and that any potential clients in the future understand how importantly I take our service to them. Kind Regards Ben Mitchell

Contact details
Sales Phone:

0118 9888888

Opening hours
Monday-Friday: 09:00 - 18:30 Saturday: 09:00 - 17:00
Address

Basingstoke Road, Spencers Wood, Reading, RG7 1AP, Berkshire, UK

Opening in July 2019, Parkers in Spencers Wood is an independently owned franchise serving Spencers Wood, Three Mile Cross, Shinfield, Arborfield, Risely, Swallowfield, Grazeley, Farley Hill and Eversley areas. Our management team consists of the four local industry experts, Sion, Ben, Dale and Bruce who have over 110 years of combined estate agency experience. Working directly in the office is Ben Mitchell and Dale Kempson both of them are business owners. Dale has lived in the village of Spencers Wood for over 30 years, and has a wealth of experience in property sales. He has been working as an estate agent within the Reading and surrounding areas for over 40 years. Alongside Dale is Ben Mitchell who brings another 20+ years' experience in both sales and lettings. Ben grew up in Arborfield and knows the entire area intimately, having been a local estate agent in the area since 1998. Our main areas of business are residential sales, lettings, property management, as well as financial services via our independent mortgage advisors. The office is located on the Basingstoke Road in Spencers Wood, allowing us to be within easy reach of all the local villages we serve. At Parkers Spencers Wood, we believe in being honest and upfront with our clients to ensure a transparent relationship and achieve the best outcome, whether you're selling, buying, letting or renting a property. We believe moving home should be exciting and enjoyable, and we're keen to make this process a smooth and hassle-free experience for you. If you have a property to sell or let, are looking for a new home to buy or rent, or would like us to manage a property on your behalf, please do get in touch.

Our team

Simon Gregory

Director

Ben Mitchell

Owner/Director

Guild of Professional Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
Royal Institution of Chartered Surveyors
Safeagent
Trading Standards
UKALA
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available

Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available