Comically incompetent. We had experience as renters and our landlord was selling the house so we saw their selling methods too. There's so much to say that I'm going to make a timeline. 1. Property was advertised as furnished or unfurnished. We said we wouldn't want the majority of the furniture so they said it would be gone. When we moved in it was still there. When questioned they said we should just get rid of the stuff. (Two years later as we were moving out they again described it as furnished despite us getting rid of at least 50% of the items.) 2. The window in our flat broke within the first two weeks of tenancy. We reported it and two years later our property manager admitted they probably deleted the request. 3. The property was put up for sale. They lost the key to the flat! So we had to attend every viewing to let everyone in. The estate agents were consistently 15 minutes late which always lead to awkward exchanges with potential buyers. Agents had done no research on the property and regularly deferred to me to provide information. The landlord took the property off of the market! 4. When we handed in our notice, they "lost" the email and asked us to re send it to them. In summary: couldn't organise a fire in a match factory!