Online shopping set to come at 1 hour slot between 9-10am. Nothing appears. Call and are told to wait until 1pm. Nothing. Call again, after a drawn out conversation, 2 drivers didn't turn up, so we just weren't getting our shopping today. No one notified us, we hung around for hours waiting, because we were told to. Wasted a Sunday, tickets for an event that cost us hundreds of pounds that we had to not go to. So not only have we still not got our shopping, we now have to go shopping on a Sunday afternoon, explain to friends and family why we couldn't make the event. I am hugely hugely disappointed, not only for the above reasons, but because not one phone call email or text was sent to let us know what's happening. This seems like a massive customer service failure and just in general failure of managing staff and tasks. I would love to hear back from you to explain these problems, why Sainsbury's official stance is silence and possibly reimburse me for what was meant to be a wonderful Sunday.