Professional, friendly, genuine and a credit to Enfields

Last year I decided to purchase my first ever house. I had initially started my search (and made my first offer) with a very large, well established estate agent. I found them to be highly unprofessional and unapproachable, so decided to use someone else. I therefore decided to try and find (and purchase) my first house using Enfields. My first point of contact was Sam. Sam was SO approachable, friendly and professional and immediately made me feel at ease. I decided from that moment on that I would only use Enfields- all because of Sam. Being a first time buyer, initially everything was overwhelming for me and I felt like I knew nothing. Sam was so patient and understanding and he answered any questions I had and never made me feel uncomfortable. Sam was forever contacting me to ensure everything was ok, and to see how he could help me. Nothing was ever too much trouble for Sam and he really went above and beyond his role. There were several issues delaying my purchase, but along with Shaun, Sam kept me informed at all times and put me at ease. Every time I went into the estate agent in person, Sam would always stop what he was doing to come over to speak to me (even if I wasn't going to see him personally) - I think this says a lot about him! I cannot thank Sam enough. He is kind, caring, approachable, knowledgable, thoughtful, respectful, proactive, genuine, professional and a credit to Enfields. I work in the customer service industry for a large well-known company and can appreciate how important exceptional customer service is. For this reason, I want to express my gratitude to Sam for all of his outstanding work. He is an asset to Enfields and because of Sam, I will now recommend Enfields to my friends and family and ensure I use them for any future sales or purchases.