Hi HJ We are sorry you are not happy with our service, feedback is always welcomed. Unfortunately we can only improve if we know where our service has fallen short. It is also very difficult for us to deal with your negative review when we dont know your full name, we dont know the property you are connected too and whether you are even a customer of ours or not! Please do contact me directly on brian.linehan@belvoir.co.uk so I can understand how we can help you and improve our service. Many thanks Brian