Hi Luke, Many thanks for your feedback. We are sorry to hear you have experienced poor service and missed out on a property. We have tried to contact you to further understand what may have happened as the timeline just doesn't seem to make sense and does not fit with our standard procedure. Properties do often move very quickly, so we always advise that any interested party should contact us immediately after the viewing to progress matters, we would never advise any party to wait 3 days! All those who attend a viewing with us are given the same opportunity to register their interest and we would not suggest any delay in applying for a property. I note that you had booked to a view a two bedroom property with us on 3rd March and we did not receive any application for this particular property until 15th March, so there would have been ample opportunity for you to register an interest if this is the property you are referring to, even after waiting 3 days! I appreciate though that you may have been in contact with a number of agents during your search and it does not appear that you have viewed any other properties with us. I would like the opportunity to discuss your experience further so that we can fully understand what the situation was and continue to improve our service. I would appreciate if you can please contact me directly in this regard. Kind regards Gwen