We have had a nightmarish experience so far hunting for a flat from the UK, and based on the reviews for this agency we were hoping that that would finally change. My partner went to view a flat with them and expressed our interest in renting that same flat. The agent told him they'd call him back. After this my partner tried calling them several times and also wrote an email saying that we would like to rent the property. Finally, two days later they answered his call only to tell us that the flat had already been rented by someone else. Another letdown for us, although I cannot fake surprise anymore since this seems to be the way lettings agencies function in Britain.