Dear Yuzde, I am sorry you have been uphappy with our service. Unfortunately I cannot find a record of your enquiry as you have not provided any details within your review. Some of your comments in your review seem to conflict "either they never turned up or never answered the calls and messages" - can you confirm which it was? Also we would never do a viewing on a property that was sale agreed as we would be wasting both your and our time! Perhaps you could contact me directly as we would be keen to understand what exactly happened in this case, if indeed it was our company. Many thanks Regards Loretto Linehan