Initially good but became more and more incompetent at managing the property. Higher % charge for letting services
In response to below, I was updating an original 5* review I left when initially using their service to be more representative of my overall experience, not posting a new review. Understand that Google has made it look like a new review rather than an edit.
I think that I passed on my learning points at the time. These were issues around organisation and the fee structure. As you mention in your comment that you listen to and work on any feedback you receive so this may well have changed.
Reply from agent
Hi Ed,
Very dissapointed to receive your review given that we haven't managed your property for some 26 months now. We always welcome constructive feedback as we are constantly looking to improve our services to our clients. Unfortunately given our relationship ceased over two years ago it is very hard to bring those learnings into our business as some of the team who were involved with your property are no longer with our company.
We do provide a very competent service and have done so since we opened our business in 2013 and since then we have let almost 2000 properties and currently sucessfully manage £100m worth of properties for our landlords.
From memory at the checkout you were happy for us to continue the management of your property however you wanted a reduction in our fees which we were not prepared to do and you then moved the property to a lower cost agent.
I wish you all the best for the future.
Kind regards
Brian