Dear Bailey, I am sorry you felt you have received bad service from Belvoir. As you are aware with our many emails correspondence after your tenancy ended, there were 5 items raised in the check out report. You agreed to 2 of these but we could not agree to the remaining 3 items – lights, a broken chain and the final clean of the property. You were given the check out report which showed the items concerned. You then opted to go to the DPS deposit adjudication service. The final cleaning bill was £436.60 and the landlord asked for 50% contribution from yourself, which you declined to accept. We submitted the evidence – check out report & opening inventory and I saw from the adjudicator’s report that you submitted your own photos. The final report of the adjudicator was received on 4th December and they awarded 100% of claim to the landlord. You will have received a copy of this report from the adjudicator so you can see their reasoning for this decision and as you are aware their decision is final. With regard to your comments about never responding to your requests during the tenancy, the majority of items were responded to and dealt with in a timely manner. I do feel that your review is unfair in its tone and conveys a picture of a very unhappy and unsatisfactory tenancy – but you did stay two years and overall I felt that we had a good relationship during this time. The deposit matter was decided upon independently of Belvoir and unfortunately for you they did not decide in your favour. As an agency we dont play dirty, as a tenant you have a responsibility to the landlord and the property to return it in a good condition allowing for normal wear and tear. The independent body found that you did not do this. Kind regards Loretto Linehan