Dear Judith, I am sorry you felt you had to leave a one star review for Belvoir. On checking the file I can see that this relates to the retention of the holding deposit when you withdrew from a tenancy on the actual day of check in, with all the work having been completed. I explained at the time that you were given the incorrect information by a colleague and that as per the holding deposit agreement, which you completed, the funds would be retained to cover our costs as it was yourself who decided not to proceed with the let of the property. This caused further delays in getting the property let for the landlord Kind regards Loretto Linehan Director