Dear Ms Nunes, From the outset I would like to refute your accusation of racism towards you from any member of my team or my company. We have operated our business for 12 years and in that time, no one has ever accused us of racism. We operate an open, inclusive and diverse business with a very good culture where racism is not tolerated in any fashion. I would strongly urge you to contact the police and report this crime so it can be properly investigated, and we can strongly defend these libellous accusations in a proper fashion rather than have to deal with random comments on a google review. We were highly surprised to receive your review as we have not had any correspondence from you since 2017. You were a tenant in a property we manage from Dec 2015 to Dec 2016. The tenancy was largely uneventful with the exception that you brought a cat from your home in Portugal into the property during the tenancy. The tenancy agreement, which you signed, clearly stipulated that no cats were allowed for two reasons, firstly the landlord had just fully refurbished the property to a very high standard and secondly the freeholder of the block of flats did not allow pets. Despite this you breached your tenancy agreement by bringing a cat into the property. The landlord was not able to allow the cat to remain in the property, for the above reasons, and you subsequently returned the cat to Portugal and remained in the flat for a further 9 months. In 2017 you had expressed dissatisfaction at the outcome of a conversation you had with Loretto at our office prior to the start of the tenancy. Unfortunately Loretto had a previously arranged appointment and so could not finish the conversation in full but she subsequently emailed you to apologise for having to leave and to answer the queries you had raised. During the time we managed the flat we were professional and courteous at all times. We will contact you directly on your accusation of racism as I am keen to understand this further given that some 8 years have now passed. Regards Brian Linehan Managing Director