Thank you for taking the time to share your feedback, and we’re genuinely sorry to hear you were disappointed with your recent viewing experience. We completely understand how frustrating it must have been to arrive and see scaffolding in place. Unfortunately, in some cases, external works can begin or be extended by freeholders or management companies without prior notice, and we’re not always informed in advance. We always aim to update our listings and applicants as soon as we’re made aware of such changes. Regarding the council tax band, we can assure you this information is normally provided once confirmed directly from the landlord or local authority, and we’ll review this process internally to make sure it’s clearer going forward. Your feedback is appreciated, and we’ll ensure it’s used to improve communication and transparency for all future viewings. If you’d like to discuss this further, please feel free to contact us directly at enquiries@letsrentsouthampton.co.uk so we can look into the specific properties and address this personally. — The Lets Rent & Lets Sell Southampton Team 💜