I had a terrible experience with this company to the point I have had to submit a formal complaint. The general mismanagement and negligence caused many negative consequences such as financial loss, which was only rectified through the mercy of an external company (my surveyors) who felt sorry for me. General inaccuracies in the handling of a property sale where there were typos on official documents, which resulted to delays in the process. Incorrect information and poor communication about access for viewings and surveyors, overall the mismanagement of my case caused me to lose complete trust in this company and withdraw. After submitting a formal complaint I had to chase the recipient in order to have an acknowledgement email in the timeframe they initially stated in their protocol. And finally, in the formal response to the complaint, although they have taken accountability, the email includes a sentence about the complaint that clearly wasn’t intended for me to read. This just goes to show even in the face of a complaint, the mistakes and unprofessionalism is rampant. Would not recommend using this company as a seller or buyer.