Hello Nelson, Thank you for taking the time to share your experience with us. We truly appreciate your feedback, and we are genuinely sorry to hear about the challenges you faced during your time with us. Your perspective is important, and we take your concerns seriously. Firstly, we apologise for any stress or inconvenience caused during your tenancies. We understand the importance of a smooth renting experience, and we regret that we fell short of your expectations. We would like to assure you that your comments have been brought to the attention of our management team for further investigation and improvement. Additionally, we take your comments about landlords seriously. We ensure that all properties listed with us adhere to legal requirements, and we regularly review our landlord database to ensure they are all meeting these requirements. It is disappointing to hear that our services did not meet your expectations on this occasion, and we genuinely apologise for any inconvenience caused. We value our clients and their feedback, as it helps us identify areas for improvement. If there are specific details you would like to share or discuss further, please feel free to contact us at southnorwood@streetsahead.info. We are dedicated to resolving any outstanding issues and working towards making positive changes based on your experience. Many thanks, Jodi