Unfortunately we had a very bad experience with Streets Ahead South Norwood. We were interested in a property that they managed, and someone got in touch with us (I won't name any names). This person arranged a viewing for us, but when the day arrived I received a call from one of his colleagues telling us that he was off sick, and no one could cover for him (already a red flag). We moved our viewing, but then a week later we discovered that the property was "Under offer" - without anyone bothering to let us know. They did apologise for the mix up, after we had to contact them ourselves to ask about our upcoming viewing (was it still going ahead?): and our contact person explained that he had apparently assumed that one of his colleagues had in fact showed us the property when he was off sick. I don't believe that this is an acceptable excuse, and my hope with leaving this review is that they learn from this and start communicating with their customers better - and also internally. Also a tip for potential new customers: they ignore their emails, so make sure you always call.