Dear Jakub, Thank you for taking the time to share your experience with us. We are sorry to hear that your experience with us was not up to the standards you expected. Our priority has always been to deliver exceptional customer service and experience and we apologise if we fell short in this case. If you would like to discuss this further, please do not hesitate to reach out to us at talktous@streetsahead.info. We would be more than happy to discuss this further and work towards finding a resolution. Thank you for bringing this to our attention. Best regards, Streets Ahead