Thank you for your feedback which is surprising. A good Estate Agent will keep calling solicitors in order to facilitate the sale. This is what assisted in your successful purchase. Surely the negative feedback should be directed at the party charging you for their time rather than the estate agent whom is not. In regards to the management charges, we don’t claim to be the cheapest agent around, nor are we the most expensive. You get what you pay for in this industry and perhaps you’ll realise that in time. We wish you the best of luck. Thank you

Good morning. I can not see that you're registered with ourselves. I would like to see how we can be of assistance and where we went wrong so that we can look to improve in the future.

Firstly, I am very sorry to hear that you felt undue stress during your purchase. That was never our intention. However, having reviewed the records, it is clear that the deadlines you refer to were set by the vendor and her solicitors, not by ourselves. We were obliged to act in line with their instructions. The vendor’s solicitor confirmed on multiple occasions that exchange must take place by 4th August, with completion shortly thereafter, failing which the property would be re-marketed. Your own solicitor also noted that the timetable was one you had put forward, and accordingly asked you to have deposit funds in place. Where additional enquiries were raised, the vendor’s solicitor confirmed that several were not legal requirements and could not justify delaying exchange. The vendor had an onward purchase at risk, which is why she instructed firm deadlines. She also provided an indemnity policy and even carried out roof works, despite her own solicitor confirming these were unnecessary. As the vendor was our client, we had no choice but to pass on her position. I apologise if the way this was conveyed caused you distress. Our role as agent was to communicate the vendor’s instructions and maintain progress to protect the transaction. We did attempt to contact you on numerous occasions, but our calls were not taken or returned, which added to the pressure of managing deadlines. We regret that you felt our communications were forceful; however, they were reflective of the vendor’s position and not intended to intimidate. We note your feedback and will ensure that future communications balance the need to progress matters with greater sensitivity to buyers’ circumstances. We therefore do not agree that our staff acted unprofessionally but accept that the process was stressful for you. On behalf of the firm, I extend our apologies for the anxiety this caused.

Thank you for posting the review to the correct company. If you would kindly remove this review as it is not in relation to service from David Conway & Co Ltd which is a Sales only office and rather David Conway & Son Ltd which is the Lettings company trading as Rainbow Reid. Many thanks

Hi, sorry that the property was reserved by another party before you had a chance to organise a viewing. We have a studio coming up in the same development if you would be interested?

Good evening. Thank you for your feedback, it would be useful to know what the issue is so we can assist/improve in the future.

Hi, please could you elaborate what the issue is? Feel free to call 02084225222 or email info@davidconway.co.uk to discuss. We have no idea what this in reference to

Hi, please could you elaborate what the issue is? Feel free to call 02084225222 or email info@davidconway.co.uk to discuss. We have no idea what this in reference to

Dear Adina, I am very sorry to hear this feedback. This is most unusual and not the feedback we tend to receive. I have tried to call you and left you a voicemail. If you would be so kind to contact me directly, I would really appreciate the opportunity to discuss what happened and see if we can resolve and understand your aggrievances. Thank you, James Conway

These are completely false and libellous comments. We would suggest that you remove this review immediately, otherwise we will consult our lawyers. It is unsubstantiated and inaccurate. We are also shocked by your 'their people comment' and am intrigued to know what was meant by this. Imty; as explained, many times, we do not get paid by the purchaser, our fee is paid by the seller upon them choosing to accept an offer. The reason our sellers don’t consider your offers is because your offers are too low.