Dear David, We've tried with all our might, but the jobs you asked to be done earlier in the year were completed, and not related at all to the leak from the roof. Unfortunately, the leak from the roof required scaffolding because the roof was unsafe for the contractor to access using only a ladder. The scaffolding was arranged in a matter of days and the leak was repaired within the week; a response time we are happy with.

Thank you for taking the time to review our business and I am sorry to hear that you were dissatisfied with our service. Our negotiating staff are paid a commission for successful lets and sales and are usually very focused on trying to make things work where possible and practical. Kind regards, Peter Brown (Director).

Sandra, apologies that you felt compelled to leave a low rating. We weren't open on 31/12/16 and as you haven't left a review I regret that I am unable to respond accordingly. Peter Brown, Director

Lois, I am sorry that you have felt compelled to leave us a low rating. I was in the office when my colleague returned from the property and overheard your telephone conversation with her. Unfortunately her phone had run out of charge so she was unable to call you from the property. She was however parked on the driveway immediately outside the flat, as it was cold and dark, at the appointed time and waited for you to arrive. When you rang the office it was a good 15minutes after your appointment time. My colleague did offer to return to the property straight away but explained that it would take her a few minutes to get there. You declined to wait. Peter Brown, Director