Bullying, and generally abysmal experience from a tenant's perspective. Before our move-out date, they kept hounding us for additional viewings after having allowed one. I told them that we were unavailable on a specific week, yet they kept harassing me. A lady from Martin&Co (called Rugile, I believe) called me again, during that specific week I previously flagged we would be unavailable for, and tried pressuring us into a second viewing. She kept trying to aggravate me by cutting me off constantly on the phone and asking why I am being difficult. I clearly told her that we never rejected viewings, it's the specific date she asked for that wouldn't work for us. I also asked her whether an individual tenancy agreement would override STATUTORY RIGHTS; she - falsely - confirmed that it would, then put me on speaker phone in their office while trying to bully me. Unprofessional and shocking behaviour, honestly. Never received a clear apology for her behaviour either when I raised this with another point of contact from Martin&Co. **Edit: the director's response here is particularly misleading. First of all, contrary to their claim, we did allow a second viewing, even after their agent's disgusting behaviour; I merely asked Martin&Co to remove that specific person from any correspondence with us. The main issue was, all along, was how the agency handled one of their employees bullying tenants. Had they clearly apologised and admitted their fault, instead of this patronising narrative of theirs, it would have had completely different visuals. Furthermore, the suggestion that we, as ex-tenants, are somehow responsible for the landlord 'losing almost a month's rent' is risible, from multiple perspectives. Additionally, and in conjunction with the fact that the director's claim in itself is false - as we did allow two viewings, in accordance with the tenancy agreement -, the snide attack on character just sounds a bit silly and immature ('Personally though, had I signed agreeing to something, I wouldn’t go back on my word'). ** After moving out, the landlord tried to claim damages from the deposit. These were very clearly unreasonable and I won the dispute to its full extent. **Edit: Didn't think it was worth detailing this point further but the damage the LL tried to claim for had already been there when we moved in. It was visible on the check-in photos albeit being partially obstructed, and the claim in itself was a massive waste of everyone's time. One would be naive assuming a LL would lodge a claim against the deposit without consulting the letting's agent, especially with this LL's rapport; they proposed a lower rent than our offer and didn't raise in the second year of the tenancy. Nonetheless, fair enough, I've rephrased the above section to do it more justice. ** They also started generally ignoring any correspondence around relevant and reasonable queries once we gave notice of moving out. The cleaning company they recommended - Golden Kangaroo - was horrible, too. They never asked me during the booking phone call whether the flat was furnished or not, and then tried to bully me into paying an extra fee on top when they 'realised on arrival' that the property was indeed furnished. It'd be reasonable to argue the agency has financial ties to a cleaner they recommend, so it wouldn't be a stretch to say these companies try to fleece you wherever they can, hand in hand. **Edit: There was nothing 'libellous' in my phrasing. The suggestion is reasonable, and I would expect nothing less from a shady company that tries to mislead their tenants misquoting the law in a directly contradicting way and trying to harass them until they give in to an unreasonable number of viewings. It may just be a case of no one ever calling them out on this behaviour before. ** Please do not allow them any courtesy and try to stay away from Martin&Co. I have documentation that supports all of these points, naturally.

I just had a call to schedule a house viewing, and the agent mentioned that viewings were set up between 10 AM and 4 PM. However, only the 12 to 1:30 PM slots were taken, yet he seemed unable to fill the 10 or 11 AM slots. Instead, I was … More

I just had a call to schedule a house viewing, and the agent mentioned that viewings were set up between 10 AM and 4 PM. However, only the 12 to 1:30 PM slots were taken, yet he seemed unable to fill the 10 or 11 AM slots. Instead, I was asked to call back on Monday after I asked what the options were?! I really hope my own agent isn't handling potential buyers this way. I found the experience quite frustrating and unhelpful. To reply to manager below: I ended the call because your employee didn’t offer any options. I also specifically stated before 1 pm and after 3 pm and your colleague implied the owners enabled a slot from 10 to 4pm —please be accurate with the details. It’s ironic that he later emailed me to find a solution. Since you're dealing with customers, a cordial approach would be appreciated.

We wanted to rent a flat that we really liked.but one of colleagues was bit rude to us.we been told that it’s rented but it’s still on market.not nice

the worst estate agent to contact when looking to rent, called 4 days in a row to inquire about viewing properties and all 4 days no one was available and was ask to leave name and number and someone would call back. Does anyone work there?

Subject: Complaint Regarding Staff Behavior - Urgent Attention Required Dear Admin, I am writing to formally lodge a complaint about the unacceptable behavior exhibited by two of your staff members, which occurred during a recent interaction with me and my family… On 24/08/2024.. I was involved in a situation with a male staff member, whom I believe is named Matt, and a female staff member with long red hair. This encounter left me feeling intimidated, bullied, and subjected to what I believe were racist remarks. Additionally, their actions caused my children to become extremely distressed to the point where they were crying and screaming. I had to seek refuge at a friend's house to calm them down, which was both unnecessary and deeply upsetting. Here is a summary of what occurred: 1….. Accusations and Aggressive Behaviour: The female staff member accused my husband of bumping into her colleague's car…. When I asked for evidence.. she changed her story and then abruptly left the scene when I started to question her… This was extremely unprofessional and confusing. 2. Racist and Offensive Language.. The male staff member, Matt, confronted me in an aggressive manner… He used foul language in front of my children, despite my request for him to refrain from swearing. He then made a remark that I found to be racist and deeply offensive, stating, "Oh, people like you..." When I asked for clarification, he laughed and continued to use derogatory language, calling me a "crazy woman." This behavior is not only unprofessional but also discriminatory. It is deeply concerning that your staff would treat a customer in this manner, especially in front of children. I believe it is crucial that Martin & Co. addresses this issue immediately to prevent such incidents from occurring in the future. I would appreciate a prompt investigation into this matter and a response detailing the actions that will be taken to address the behavior of these staff members. Thank you for your attention to this serious issue. Sincerely, Bebo

Awful agents. I have enquired about several properties and they have never come back to me. Some of those properties have been reduced after enquiring and have been on the market for weeks, so please don’t tell me they have been let. There is one in particular I enquired at it’s original price, today I have an email it has been reduced. Good luck to the landlord, you have already lost money.

Called to enquire about a property but seemed very uninterested and told me to email instead. No follow-up since.

I give one star just because isn't possible to give less than that. We rented a property that wasn't fit for the purpose at all. None of the doors was working,the kitchen and both bathrooms had a broken toilet bowl and serious damp problems(which later have been confirmed by a specialist),the house was given completely filthy and later we had a very bad pest problem caused by the dirt and the garden,that has never been cleaned in years. I understand that they didn't manage the property on behalf of the landlord. But before the agency puts it on the market,they should inspect it and advice the owner that if the house isn't in good conditions,he should take the appropriate actions in order to make it right. Obviously when we had the viewing,we didn't figure our this amount of issues and definitely we didn't go try the doors or open the cupboard in the main bathroom to see what was inside. These things should work and the house should be given in a good state.This is out of doubt and is common sense. Also,when we left,one of the agents commented that it was annoying because they had to put the property on the market all over again. What isn't clear about the fact that the property can't be rent in the current state? And above all, they put their name and reputation on that letting,which doesn't look good on them. I hope the house,that in 7 months has been a continuous aggravation for us,isn't let again as it is,because it is really a shame

Tried to call them to enquire about a property, the guy on the phone couldnt hear me and complained it was too loud in his office. maybe, find a space where you can actually have a conversation on the phone without me having to repeat everything 5 times! Clownshoes